Privacy Policy

Information We Collect

When you contact us through the website or by phone, we may collect:

• Your name and contact information (phone number, address) provided voluntarily when you call or request service
• Information about your rodent problem that you share during phone consultations
• Property address information needed to schedule and perform service
• Usage data collected automatically through cookies and similar technologies when you visit our website

How We Use Your Information

We use the information we collect to:

• Schedule and provide rodent control services at your property
• Respond to inquiries and follow up on service appointments
• Send service confirmations and follow-up communications related to your service
• Improve our website and services based on aggregated usage patterns

We do not sell or rent your personal information to third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use the site. This includes analytics tools (such as Google Analytics) that collect anonymized usage data including pages visited, time on site, and general geographic region. You can disable cookies in your browser settings; this will not affect your ability to contact us or receive service.

Third-Party Services

We use third-party service providers to help operate our website and business, including website hosting services and analytics providers. These providers have access to your information only as necessary to perform their functions and are contractually obligated to maintain its confidentiality.

Data Retention

We retain customer information for as long as necessary to provide services and maintain business records consistent with applicable law. Service records are retained for a minimum of three years for business documentation purposes.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal retention obligations
• Opt out of marketing communications at any time

Contact

For privacy-related questions or requests, contact us at (212) 555-0123.